Automotive Solutions Website Privacy
Policy
Your privacy
is of utmost importance to Automotive Solutions. Any personal information that
you provide to us through, or on, our website will be governed by this privacy
policy (the “policy”). Therefore, it is important that you read and understand
this Policy prior to providing any personal information about yourself.
Automotive
Solutions has established policies and procedures to comply with this Policy,
and has designated one or more persons accountable for compliance to it. The
Privacy Officer designated by Automotive Solutions can be contacted by e-mail
at privacy@automotivesolutions.ca; by telephone at (519) 660-6627; or by mail
at
All
submissions should be directed to the attention of the Privacy Officer.
Personal Information Defined
Personal
information is information that distinctively refers to you, such as your name,
address, birth date, gender, marital status, financial information etc. Keep in
mind that if you identify yourself as an employee of an organization, your
name, title, business address or business telephone number would not be
considered personal information.
We collect,
use and disclose personal information supplied by you for yourself and for our
respective related companies and business partners (lists available on request)
in order (a) to provide you with products (loans, leases, etc.), (b) to perform
services (including training, etc.), (c) to improve our products and services,
(d) to initiate, maintain and develop our relationship with you (including
product and service information, offers, etc.), (e) to administer billing,
accounting and security measures in relation to your business with us and (f)
to comply with legal and regulatory requirements.
Customer Option to “Opt-Out”
You may
decide that you would prefer that we do not use or disclose your personal
information for Automotivesolutions.ca related marketing purposes or as
otherwise noted in this Privacy Policy (excepting legal and/or contractual
obligations), in particular, for some or all of the following:
·
Automotive
Solutions Special Events and Promotions that may include notification of
training events, information for golf, tennis or ski events, new product
launches, brochures, etc.
·
Satisfaction
Surveys such as products and/or service surveys, J.D. Power, etc.
·
Marketing
Surveys such as customer research surveys etc.
If you choose
to “opt-out” as outlined above, you will not longer have access to product or
service information that may be of value to you. However, if you wish to “opt-out”
you may do so at any time by contacting us online at www.automotivesolutions.ca.
Please see above
for contact information. Be assured that your decision to “opt-out” will not
affect your business relationship with us.
Collection of Personal Information
Within our
website, you may be asked to provide personal information about yourself. Automotive
Solutions will collect personal information only when you voluntarily provide
it. Be assured that the personal information you provide remains strictly
confidential and will used or disclosed only for the purposes for which it was
collected and will not be used or disclosed for any other reason unless you
have given us consent to do so.
We collect
personal information for registration on our mailing list, for eligibility to
participate in a contest, survey or promotion, or simply for informing you of
upcoming events or special offers. In other areas of our website, personal
information is requested in order to apply for credit in respect to a lease or
finance, or to obtain information related to products. The personal information
you provide will only be collected and used for the purposes that have been
identified. In certain parts of this website where we require that you provide
us with personal information, we will protect the security of your personal
information.
We do,
however, discourage you from sending any sensitive personal information (that
is, credit card information) via regular e-mail.
Automotive
Solutions will not knowingly encourage children under the age of 13 to register
at its website.
Sharing of Information
The
information that you provide to us will only be used by Automotive Solutions
and our respective related and/or affiliated companies and business partners
(list available upon request). It will assist us in providing products and
services to you that will benefit you as a valued customer. Exceptions may
include disclosing information to third parties assisting us in servicing and
processing your credit account, to verify creditworthiness or to assist you in
answering an inquiry. We may also disclose information to third party companies
that perform marketing services on our behalf. In any event, we are responsible
for the protection of your personal information in our possession. Any
information we may transfer to a third party as noted above remains our
responsibility and, as such, we contractually require any manner consistent
with our own internal privacy practices, or as required by law. Under limited
circumstances, we may also be required to disclose personal information to
comply with the law.
Collection of Non-Identifiable
Information
In order to
allow you easy and convenient access to our website, certain non-identifiable information
is collected, as described below. We may share this information with our
website providers to allow us to continually improve our websites.
Site Traffic Monitoring
During each
and every visit to one of our websites, we will collect non-identifiable
information by tracking Internet Protocol (IP) addresses on an aggregate basis.
IP addresses do not track personal information about you. They simply allow us
to monitor how our sites are being used and what information is being accessed.
Automotive Solutions will use this information to ensure its websites remain
useful and convenient, in order to meet and satisfy your needs.
“Cookies”
When a user interacts
with our website, “section-cookies” are used to collect information anonymously
and to track user patterns. They do not permanently record data and are only
available during an active session, therefore, once a session is terminated;
the “session-cookie” disappears. A session cookie is a small text file which
contains a unique identification number that identifies your browser, not you
personally, to our computer each time you visit our website. A session cookie
can tell us which pages were visited and how often. We use this anonymous
information in an effort to improve our website’s usefulness to you – primarily
for technical reasons, such as providing seamless navigation. If you do not
want your browser to accept cookies, you can reset your browser either to
notify you when you have received a cookie, or to refuse to accept them
altogether. However, if you refuse to accept cookies, you may not be able to
use some of the features available on our websites such as personalization
features.
Access to your Personal Information
At your
request, we will let you know what personal information we have in our
possession about you, what it is being used for, and to whom it has been
disclosed. We will also provide you with access to your personal information
that is in our possession, however, some exceptions may apply. We will respond
to your inquiry within thirty (30) days. There may be reasonable costs
associated with your request. Please direct your request to the Privacy Officer
as noted above.
Correcting or Updating Personal
Information
Automotive
Solutions will keep the personal information in its possession accurate,
complete, current and relevant, based on the most recent information available
to us. If you have provided information about yourself, in order to receive
e-mails or product mailings, and would like to modify your information, please
visit our website at www.automotivesolutions.ca.
Retention of Personal Information
Automotive
Solutions will retain your personal information for as long as necessary to
fulfill the purpose for which it was collected and to comply with applicable
laws.
Security
At Automotive
Solutions we are committed to protecting the personal information in our
possession. A number of security measures are used by Automotive Solutions to
maintain the safety of your personal information. We have implemented security
measures which include the use of: physical secure data centers and premises;
internal security polices and procedures; defined internal segregation of
duties; and electronic access controls such as passwords and encryption
technology. In addition, we encourage you to observe safe computing practices.
It is your responsibility to keep confidential the use-ID and password that you
use to register with us and not share them with anyone. If you believe that
your user-ID and password have been compromised, you can change them by
contacting Automotive Solutions as noted above in “Correcting or Updating
Personal Information”.
Third Party Links
Even though
our websites may include links to other websites, outside of Automotive
Solutions, we are not responsible for the content, links or privacy practices
of those sites. We provide access to these linked sites for your convenience
only and you access them at your own risk. However, we will welcome any
comments you may have regarding these linked websites.
Getting Answers to Your Concerns
Automotive
Solutions has developed policies and procedures to respond to individual
complaints and questions relation to privacy. We will investigate and attempt
to resolve all complaints. We will respond to your inquiry within 30 days.
Please be advised that there may be a reasonable cost associated with your
request. Should you have any questions or concerns about our policy please
contact our Privacy Officer as noted above.
We welcome
your comments and e-mails but please note that any information, including but
not limited to suggestions, ideas or submissions your make through and onto any
Automotive Solutions website will become the exclusive property of Automotive
Solutions.
By visiting
our websites you are agreeing to our privacy policy as outlined above. Automotive
Solutions reserves the right to change this Policy from time to time and will provide
notice of any significant changes on this website.